This unit operates 24 hours a day throughout the year, offering counselling and information on drug addiction and Aids. Its staff is composed of psychologists, experts and ex-drug users, answering questions at a special phone number 06 220.127.116.11, which is widely publicized around the city.
The Helpline is similar to an open system of assistance, with free interaction with the external environment. Most of the time the assistance provided represents a first step towards a long-term therapeutic program.
In 1989 the Service started the psychotherapeutic programme “Open Community”.